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Privacy Policy

Last updated: September 1, 2025

Introduction

We at FulHouse (referred to as "we," "our," or "the Company") respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services. It also outlines your privacy rights and how you can exercise them. Our platform includes our website and any related services or communications (collectively, the "Services"). By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the platform.

We aim to collect only the information that is necessary for providing our service and to handle it with care and in line with applicable laws. We will never sell your personal data to third parties, and we only share it in ways described in this Policy (such as to provide the service or when legally required). Please read this Privacy Policy carefully to understand our practices regarding your information.

Note for Minors: Our platform is intended for users who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you are under 18, do not use or register on this site. If we learn we have collected or received personal data from a minor under 18, we will delete that information. If you are a parent or guardian and believe we might have any information from or about a minor, please contact us.

Information We Collect

We collect information that you voluntarily provide to us, information collected automatically through your use of our Services, and information from third parties (like payment processors) as needed.

1. Information You Provide Directly

When you engage with our platform, for example by creating an account, entering a sweepstakes, or contacting us, you may provide certain personal information, including:

  • Account Registration Information: When you create an account, we ask for your name and email address, and for you to confirm that you meet the age requirement. This is the basic info needed to set up your profile. You will also create a password for your account (we store passwords in a securely hashed form).
  • Contact Information: If you contact customer support or communicate with us (via email or through forms on the site), you may provide additional contact details like your phone number or mailing address (if you choose to, for instance, to request information by mail).
  • Sweepstakes Entry Information: To enter a Competition, you provide information such as your name, email, and payment details (if purchasing tickets). For free entries, you will provide information on a mailed postcard, which would include similar personal details (name, contact info) so we can administer your entry. If you win a prize, we will collect whatever additional information is necessary to deliver the prize to you. This may include your physical address (for property transfer paperwork), a copy of identification documents (to verify identity and eligibility), and taxpayer identification details (like your social security number) for prize fulfillment and tax reporting. We will only ask for the information needed to fulfill these requirements.
  • Payment Information: If you purchase tickets, you will submit payment card information. However, as noted, we do not store full payment card numbers or financial account data on our servers. That information is collected and processed by our third-party payment processor (Stripe). We may store records of your transactions (e.g., date/time of purchase, last4 digits of card for reference, amount, and outcome) but not the sensitive card number or CVV.
  • Optional Profile Information: We do not require much beyond name and email for basic use. If in the future we offer user profiles or optional information (such as adding a profile picture, username, or additional details), any such information you choose to provide will also be stored. (At this time, profiles are minimal.)
  • Surveys or Promotions: Occasionally, we might run surveys, contests (other than the main property Competitions), or promotions. If you choose to participate, you might provide information such as survey responses, testimonials, or other user-generated content. We will inform you at that time what information is being collected and how it will be used.

2. Information Collected Automatically

When you use our website, we and our third-party analytics providers may automatically collect certain information about your device and usage of the site. This may include:

  • Usage Data: We collect log data about your interactions with the site, such as the pages or content you view, the dates/times of your visits, the referring URL (if you came from a link), and your navigation actions on the site.
  • Device and Technical Data: We collect information about the device and browser you use to access the Services. This can include your IP address, browser type and version, operating system, device type (e.g., mobile or desktop), and other technical identifiers. This data helps us optimize our site for different devices and troubleshoot technical issues.
  • Cookies and Tracking Technologies: We use cookies (small data files stored on your browser) and similar technologies (like web beacons or pixels) to collect information and improve your experience. For instance, cookies can remember your login so you don't have to re-enter it, or track aggregate usage to help us understand which parts of the site are popular. Our cookie usage is generally for authentication, user preferences, and analytics. We do not currently use cookies for third-party advertising on our site (since we don't show third-party ads), but third-party tools like Google Analytics may set their own cookies. You can control cookies through your browser settings (see "Your Choices" below), but note that disabling certain cookies might affect functionality (like staying logged in).
  • Analytics: We may use analytics providers (such as Google Analytics) that use cookies and scripts to collect and analyze information about site usage and performance. This information helps us understand user behavior and improve our services. Analytics data typically does not identify individuals, but rather provides aggregated statistics (e.g., number of visitors, popular pages, etc.).

3. Information from Third Parties

We may receive information about you from third parties in certain scenarios:

  • Payment Processor: As noted, for transactions, our payment processor (Stripe) will provide us confirmation of payment and details like your name, email, billing address (if provided for the transaction), and the last four digits of your card and card type. This is used for our records and fraud prevention. Stripe may also inform us of any updates or fraud alerts related to a transaction. We treat this information in line with this Privacy Policy.
  • Social Media or Login Services: If we allow sign-in via a third-party account (like Google or Facebook), and you choose to use it, we would receive basic profile info from those services (with your consent) such as your name, email, and profile ID.
  • Public Sources: We generally do not collect data from public databases, but if a winner's identity and eligibility needs to be verified, we might use public records or resources to confirm property ownership status, etc., as part of due diligence (for instance, verifying that a seller has clear title, or that a winner does not have outstanding legal issues that prevent prize fulfillment). This is typically done by our legal team or prize fulfillment team.
  • Referrals: If our platform has a referral program where users can refer friends, we might receive the friend's email from the referring user to send an invite. If you are that friend and you join, we then collect your info as per normal registration. We would only use that referral contact info to send the one-time invite unless the invitee engages with us.

How We Use Your Information

We use the collected information for various legitimate business purposes, including:

  • To Operate the Competitions: This is the core purpose. We use your personal data to process your sweepstakes entries, administer the raffle draws, and determine and contact the winners.
  • To Facilitate Transactions: We use the payment and contact information to process ticket purchases and send you confirmations or receipts.
  • To Communicate with You: We may use your email to send communications about your account or entries, such as transactional emails (e.g., account verification, purchase confirmations) and notifications related to the Competitions.
  • For Customer Support: If you reach out with questions or issues, we will use your information to respond and help resolve it.
  • To Improve and Personalize the Service: We analyze usage data and feedback to improve our platform’s functionality, user interface, and offerings.
  • Marketing and Newsletters (with consent): If you opt-in to receive promotional emails, we will use your email to send you updates on new property raffles, company news, or promotions. You can opt out at any time.
  • Legal Compliance and Security: We may use your information to comply with legal obligations, such as maintaining records for tax purposes or responding to lawful requests by governmental authorities. We also use information to detect and prevent fraud.

How We Share Your Information

We value your privacy, so we share personal information only as needed and with appropriate safeguards. Here are the scenarios where sharing may occur:

  • With Service Providers: We share necessary information with trusted third-party service providers that perform functions on our behalf, such as payment processors (Stripe), email services, and cloud hosting providers.
  • Draw Administration: If we use an independent third-party to conduct or verify the random drawing, we might share a list of entries with that auditor or service.
  • Prizing and Logistics: For the winner, we will have to share certain info with parties involved in the property transfer, such as the property seller and their legal/title representatives.
  • With Your Consent: If you explicitly consent or request that we share your information with a third party, we will do so.
  • Legal Requirements: We may disclose your information when required by law, or in response to a valid legal process.
  • Business Transfers: If the Company is involved in a merger, acquisition, or asset sale, your information may be transferred to a successor or affiliate.
  • Aggregated or De-Identified Data: We may share data that has been aggregated or de-identified such that it cannot reasonably be used to identify you.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include technical, administrative, and physical safeguards like encryption (HTTPS, hashed passwords), access controls, and system monitoring. Despite our precautions, no security measures are 100% infallible.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. We keep account information while your account is active and will remove or anonymize it upon deletion, except for data we are required to keep by law.

Your Choices and Rights

  • Updating Your Information: You can access and update certain account information by logging into your account settings.
  • Marketing Communications: You have the right to opt out of promotional emails at any time by clicking the "unsubscribe" link in the email.
  • Cookies and Tracking: You can manage cookies through your browser's settings.
  • Privacy Rights (California/Colorado and Others): Depending on your residence, you may have specific rights to know, delete, or correct your data. To exercise any applicable rights, please contact us at our privacy email.

Third-Party Links and Services

Our website may contain links to third-party websites. This Privacy Policy does not apply to outside websites, and we have no control over their privacy practices. We encourage you to review the privacy policies of any site you visit.

Children’s Privacy

Our Services are not directed to children under 18. We do not knowingly collect personal information from minors. If you believe we might have any information from a minor, please contact us.

International Users

Our platform is currently focused on the United States. If you are using the Services from outside the U.S., be aware that your information will be transferred to and stored in the U.S.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on our website with a new "Last Updated" date. If changes are significant, we may also notify you by email.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: privacy@fulhouse.io (Please use subject line "Privacy Inquiry")

Mail: FulHouse Inc., Attn: Privacy Officer, 123 Main Street, Suite 100, Anytown, CO 12345, USA.